Refund policy
Return Policy — FAVV
Last updated: July 21, 2026
Thank you for your purchase from FAVV. As all of our products are research-grade peptides intended for laboratory use only, we maintain strict quality standards and a clear refund process to protect both our customers and the integrity of our products.
Eligibility for Returns & Refunds
We accept return and refund requests within 30 days of the delivery date, subject to the following conditions:
- The product was received in a damaged, defective, or incorrect condition
- The product seal is intact and the item has not been opened, used, or tampered with
- Proof of purchase (order number or receipt) is provided
Due to the nature of research chemicals and strict quality control requirements, we are unable to accept returns on:
- Opened or used products
- Products that have been stored improperly (outside of recommended conditions)
- Custom or special-order products
- Products returned without prior authorization
Condition of Returned Products
Due to the nature of research chemicals and chain-of-custody integrity requirements, opened, used, or compromised products cannot be returned under any circumstances. Only products returned in their original, unopened, tamper-evident packaging will be considered for a refund. FAVV reserves the right to reject any return that does not meet this condition
How to Request a Refund
To initiate a return or refund request, please contact us within 30 days of delivery:
Email: support@favv.tv Subject line: Refund Request — Order #[your order number]
Please include the following in your message:
- Your order number
- A description of the issue
- Photos of the product and packaging (if damaged or defective)
We will respond within 2 business days to review your request and provide return instructions if applicable.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–7 business days after approval
- Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item)
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@favv.tv
Shipping Returns
If a return is authorized, you will be responsible for paying return shipping costs unless the return is due to our error. We recommend using a track-able shipping service. FAVV is not responsible for items lost in return transit.
Research Use Only — Important NOTE All products sold by FAVV are strictly for laboratory research and analytical purposes only. They are not intended for human or animal use, consumption, or therapeutic application. Refund eligibility is assessed solely in the context of research product quality and delivery conditions.
Contact
For any questions regarding this policy, please contact: FAVV Email: support@favv.tv Location: Quebec, Canada